The Solar Trade Association has been informed that some fraudulent companies are claiming to have received consumer contact details from our organisation. The STA does not hold contact details or maintain records on domestic solar owners and has no plans to do so in the future.
Should you be contacted by such companies, please report the incident to the Citizens Advice Consumer Service on 03454 04 05 06.
Over the last few months some consumers are been approached by fraudulent companies using deliberately confusing branding to look like a trade association. This has occurred in the form of letters from the ‘British Trading Solar Association’ and other company names offering homeowners ‘free solar health checks’
We urge you to beware of any such communications as they are fraudulent. It is now clear this company is linked to ESE Services, who are currently under investigation by West Berkshire Trading Standards. As such, if anyone has been visited by a representative of ESE and purchased either a service or a product could they contact West Berkshire Trading Standards on TSadvice@westberks.gov.uk. Please put ESE Services Ltd in the Subject Line.
Original text: 18/02/2019
It has come to our attention over the past few weeks that some consumers are being approached by fraudulent companies using STA branding, and/or purporting to be the STA. This has occurred in the form of letters from the ‘British Trading Solar Association’ offering homeowners ‘free solar health checks’ as well as employment opportunities through freelance jobs sites.
We urge you to beware of any such communications as they may be fraudulent.
If you receive unsolicited letters from companies offering free services for your solar panels, we advise you to either ignore the letter completely or, if you are concerned, to contact your original installer or an MCS-accredited installer that is also a member of a consumer body such as RECC or HIES for advice. All STA installer members are verified by these bodies, meaning they adhere to strict trading standards. If you’d like to escalate your complaint, please report the incident to the Citizens Advice Consumer Service on 03454 04 05 06.
Additionally, please note that the Solar Trade Association will always list employment opportunities on the careers page of our website and on LinkedIn– if you do not see a role listed here, it is not legitimate.